Returns Policy

At TORNELARO, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely pleased with your order, we are here to assist you with our comprehensive returns policy.

Return Eligibility

• Items must be returned within 30 days from the date of purchase.
• Products should be in their original packaging, unused, and in the same condition that you received them.
• Proof of purchase or receipt is required for all returns.

Non-returnable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Personal care items

Return Process

1. To initiate a return, please contact our customer service team at [email protected].
2. Once your return is approved, you will receive a return authorization and instructions on how and where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days and applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

Shipping

Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions about our returns policy, please contact us at [email protected] or call us at +1 (555) 123-4567 during business hours.